Ortega's Appliance Service Today

Welcome. Since opening Ortega's Appliance Service Today in 1975, the Ortega family has shrived to offer the best and highest quality appliance repair service to residential customers in the Albuquerque, New Mexico area. Ortega's is a premier appliance repair company and enjoys being on the cutting edge of technology. As an example, Ortega's was the first in New Mexico to offer an interactive online service call scheduling.

Ortega's is also committed to being a "Green Company" and is always looking for ways to save the earth's precious resources.

Ortega's looks forward to each and every Albuquerque area customer's appliance repair needs.

Why choose Ortega's?

Award Winning Service

Ortega's Appliance Service Today, Inc. received the 2012 Ethics in Business Award. The Samaritan Counseling Center joins with the University of New Mexico (UNM) Anderson School of Management for the annual selection and recognition of highly ethical businesses, non-profit organizations and individuals. Open nominations are made by the community-at-large. We are proud to have been nominated and won this important New Mexico area award.

Ortega's Appliance Service Today, Inc. has just received the esteemed 2013 Angie's List Super Service Award. This is a highly coveted award in the appliance repair service industry.

Fast, Friendly, and Dependable

When Ortega's receives your call for service, the courteous and highly qualified staff swings into action. They have been trained to listen, assist, and respond to your service needs quickly. By under committing and over delivering is just one of many ways they will exceed your expectations and make your experience with Ortega's a pleasant one.

Large Inventory of Parts on our Service Vans

An unexpected appliance breakdown can impact a person's life. Part of getting an appliance repaired is to get you back to where you were in life before the breakdown. Having a fully and carefully stocked service truck of repair parts is one of the keys to getting your appliance repaired quickly and your life back to were it was before the breakdown.

85% First Call Completion Rate

When you call for service, describe the problem, and provide the make and model of the appliance needing repair, the pre-diagnosis for the service request has begun. This with other factors such as a fully stocked service truck are what allow Ortega's to achieve a high first call completion rate.

About Us

New Mexico is a state that is rich in culture and tradition.  The same can be said for Ortega’s Appliance Service Today which is owned and operated by Manny Ortega Jr.  The Ortega family has been serving the appliance needs of Albuquerque since 1975.  The family owned and operated business boasts the combined experience of its employees of over 50 years in the appliance service industry.

In 1978 at the age of 14, Manny began working after school in his dad’s appliance shop.  He started out as a helper and has learned the appliance business from the ground up.  He learned all the fundamentals of appliance repair by working closely with his father who was also an instructor for Job Corps students.
Manny was born and raised in New Mexico, is a graduate of Eldorado High School as well as the Universal Technical Institute in Phoenix Arizona.  Manny started Ortega’s Appliance Service Today in 1993 and bought his father’s business, Go Appliance, in 1998.

The staff at Ortega’s Appliance Service Today, Inc. takes pride in their reputation of quality appliance service to customers in the Albuquerque area and is a member of the Better Business Bureau.

We look forward to servicing your appliance needs.

Brands We Service

Factory Authorized Service For:

Name Manufacturer Phone Website
Dacor Dacor 1-800-793-0093 dacor.com
Electrolux Electrolux 1-877-435-3287 electrolux.com
Frigidaire Electrolux 1-877-435-3287 electrolux.com
Gibson Electrolux 1-877-435-3287 electrolux.com
Kelvinator Electrolux 1-877-435-3287 electrolux.com
Scotsman Scotsman 1-800-726-8762 scotsman-ice.com
Sub Zero Sub Zero 1-800-222-7820 subzero.com
Tappan Electrolux 1-877-435-3287 electrolux.com
Westinghouse Electrolux 1-877-435-3287 electrolux.com
Wolf Wolf 1-800-222-7820 wolfappliances.com

Brands We Also Service

Name Manufacturer Phone Website
Admiral Whirlpool 1-800-253-1301 whirlpool.com
Amana Whirlpool 1-800-253-1301 whirlpool.com
Caloric Whirlpool 1-800-253-1301 whirlpool.com
Coldspot Private Label 1-800-349-4358 sears.com
Crosley (Maytag) Whirlpool 1-800-253-1301 whirlpool.com
Five Star Brown Stove Co. 1-800-251-7224 brownstoveworksinc.com
General Electric G.E. 1-800-432-2737 geappliances.com
Hot Point G.E. 1-800-432-2737 geappliances.com
Jenn-Air Whirlpool 1-800-253-1301 whirlpool.com
Kenmore Private Label 1-800-349-4358 sears.com
Kirkland Whirlpool 1-800-253-1301 whirlpool.com
KitchenAid Whirlpool 1-800-253-1301 whirlpool.com
Magic Chef Whirlpool 1-800-253-1301 whirlpool.com
Maytag Whirlpool 1-800-253-1301 whirlpool.com
Modern Maid Whirlpool 1-800-253-1301 whirlpool.com
Norge Whirlpool 1-800-253-1301 whirlpool.com
Roper Whirlpool 1-800-253-1301 whirlpool.com
Speed Queen Private Label N/A N/A
U-Line U-Line 1-800-779-2547 u-line.com
Viking Viking 1-888-845-4641 vikingrange.com
Whirlpool Whirlpool 1-800-253-1301 whirlpool.com

Other Brands Contact Info For Service

Name Manufacturer Phone Website
Asko Asko 1-800-898-1879 askousa.com
Bosch Bosch 1-800-944-2904 bosch-home.com
Broan Broan 1-800-558-1711 broan.com
Danby Danby 1-800-263-2629 danby.com
DCS Fisher & Paykel 1-888-936-7872 fisherpaykel.com
Fisher & Paykel Fisher & Paykel 1-888-936-7872 fisherpaykel.com
Gaggenau BSH 1-877-442-4436 gaggenau.com
Haier Haier N/A haieramerica.com
L.G. L.G. 1-800-243-0000 lge.com
Marvel AGA / Rangemaster 1-800-428-6644 lifeluxurymarvel.com
Miele Miele 1-800-843-7231 miele.com
Samsung Samsung 1-800-726-7864 samsung.com
Thermador BSH 1-800-735-4328 thermador.com

Featured Article: Refrigerator Repair

One appliance in your home that runs continuously, day or night, is your refrigerator.  It keeps your food cold.  It is actually quite amazing that they do not break often, when you consider how hard refrigerators have to work.  There may be a high repair bill and food expenses you may have to deal with if your refrigerator does stop working.  Refrigerators and freezers consists of two components.  Those components are an evaporator coil and a condenser coil.  A liquid coolant moves freely through these coils by a motor and compressor.   Refrigerant liquid is cooled in the condenser then it circulates to the evaporator.  Air in this unit is chilled by contact with the fluid filled coil at the evaporator.  The condenser of any freezer or refrigerator is the coil outside of the unit.  The evaporator coil is on the inside.  The coolant moves freely through the system.  This is done by the compressor.  Repairs can be quite simple.  All you need is some knowledge about this appliance and some patience.

Most freezers and refrigerators are frost free.  Heaters are automatically turned on by timers in these kind of units.  This is done in order to melt frost inside of these unit.  Frost is melted by the heater in various spots within the unit.  It starts with the coldest and most frosted areas.  There are thermostats that automatically switch to a cooling cycle when the frost is completely melted.  This maintains standard freezing temperature. Frost does not build up inside because this process is automatic.  The unit's compressor system forces the coolant through the coil system.  This is driven by its capacitor type motor.  There are other basic parts of cooling/defrosting systems which includes heaters, thermostats, switches, fans, and condensers.

Make sure the refrigerator or freezer is unplugged before doing any work on it.  After unplugging it, check to see if the motor/compressor has a capacitor.  This component is found in a housing on the top part of the motor.  Electricity is stored in capacitors even when the power to the unit is shut off.  You need to discharge any capacitor before you do any work on a capacitor type freezer or refrigerator to prevent receiving severe shock.  Discharging capacitors is for safety.

Discharging A Capacitor

Here is how to discharge capacitors:

* Unplug your freezer or refrigerator.

* Remove service panel from the back portion of this unit or either the service panel on front of the unit beneath the door.  This is to gain access to the capacitor.  It is located in a housing.  It is on top of the motor/compressor unit.  It resembles A large dry cell battery.

* Use 20,000 ohm, 2 watt resistor to discharge the capacitor.  It is available at most electrical supply stores.  It is an expensive wire unit.  Fasten the probes of the resistor to the capacitor's terminals.  This is how you discharge the capacitor.  For capacitors with three terminals, attach the resistor to the outer terminal and center terminal.  Then attatch it to the other outside terminal and center terminal.  You can go on with the repairs after you discharge the capacitor.

More ...

If you are looking for more articles about residential appliance repair, go to the Before You Call A Repairman page.